Xc40's Commitment to Responsible Gaming
Xc40 is more than just entertainment — we're committed to the well-being of our users. Online gaming should be a fun and controlled activity, not a source of stress or financial hardship. That's why we've developed a comprehensive responsible gaming framework for all users in Malaysia.
We believe that healthy gaming means playing within your means, understanding the risks involved, and knowing when to stop. The xc40 platform offers a range of tools and resources to help users maintain full control over their gaming activity.
This section contains important information on how to identify risky behaviour, how to use the self-control tools we provide, and where to seek help when needed.
Recognise the Signs of Risky Behaviour
It is important to recognise early warning signs before gaming behaviour becomes a more serious problem. Here are some indicators to watch out for in yourself or someone you care about:
Dipping into emergency savings, borrowing from family or friends, or going into debt just to keep playing are serious warning signs.
When gaming starts interfering with work, family, sleep, or other important daily responsibilities, it's a sign to take a step back and reassess.
Continuing to play in an attempt to recover losses is an extremely dangerous pattern that can lead to even greater losses.
Feeling anxious, irritable, or stressed when you can't play, or relying on gaming to cope with stress, are signs that shouldn't be ignored.
If you feel the need to lie or hide how much time and money you are spending on gaming from your loved ones, that is a serious warning sign.
Playing far beyond your intended time, forgetting to eat or rest, and losing track of how long you have been playing are all signs of losing self-control.
Set Your Time & Budget Limits
The most effective way to enjoy online gaming without risk is to set clear limits before each session begins. xc40 recommends the following approach:
- Daily budget limit: Set a maximum amount in MYR (RM) that you're comfortable spending each day. Never exceed this amount, regardless of whether you're winning or losing.
- Session time limit: Set a time limit for each gaming session — for example, a maximum of 1 to 2 hours per day. Use your phone's timer as a reminder.
- Fixed weekly budget: Allocate only a small portion of your income to entertainment, including online gaming. Always prioritise essential needs and savings first.
- Don't chase your losses: Once your budget limit is reached, stop playing. Losses are part of the game — never chase them by depositing more money.
- Track your activity: Keep a brief record of how much time and money you spend each week. This helps you spot patterns that need addressing before they become a problem.
Self-Control Tools on the xc40 Platform
Xc40 offers several self-control tools accessible directly through your account settings. These tools are designed to help users maintain better control over their gaming habits.
Users can set their own daily, weekly, or monthly deposit limits through their account settings. Limits take effect immediately and can be lowered at any time — however, a 7-day waiting period applies to any increase, ensuring decisions are made with a clear head.
If you feel you need a break from gaming, you can request a short cooling-off period — anywhere from 24 hours to several weeks. During this time, your account will be suspended from all betting activity, giving you the space to rest and reassess.
For those who need a longer break, the self-exclusion feature allows users to close access to their account for an extended period. This is a serious option and cannot be reversed until the set period has ended. Contact our support team at [email protected] to apply.
Minor Protection
Xc40 takes it very seriously that our platform must not be accessible to anyone under the age of 18. Here are the steps we take:
- All users are required to confirm they are 18 years of age or older upon registration.
- An identity verification process is in place to confirm that the information provided is accurate.
- Accounts suspected of belonging to minors will be suspended immediately and without prior notice.
- Parents and guardians are encouraged to use parental control software on devices shared with children.
- If you suspect a minor is using the xc40 platform, please contact us immediately at [email protected].
We also encourage parents to have open conversations with their children about the risks of online gambling and to ensure that family devices are protected with strong passwords.
Life Balance & Professional Help
Online gaming should be a small part of a balanced life — not a primary activity or a way to escape from problems. xc40 encourages every user to maintain a healthy balance between gaming and everyday life.
Here are some tips for maintaining a healthy balance:
- Fill your leisure time with non-gaming activities such as sports, reading, socialising, or spending time with family.
- Never play when you are stressed, upset, angry, or under the influence of alcohol.
- Remember, winnings are never guaranteed — play for fun, not as a source of income.
- Talk openly with your loved ones about your gaming activity to stay accountable.
If you or someone you know may be struggling with gaming-related issues, we encourage seeking professional help. In Malaysia, you can reach Talian Kasih at 15999 or Befrienders Kuala Lumpur at 03-7627 2929 for support and counselling.
The xc40 support team is also available anytime at [email protected] if you need help with self-control settings or want to learn more about responsible gaming.
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Talian Kasih
Family and social counselling services
15999
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Befrienders Kuala Lumpur
Emotional support & counselling
03-7627 2929
- xc40 Support Account self-control settings assistance
- xc40 FAQ Complete platform self-control guide
Play Smarter with xc40
Take care of yourself while enjoying entertainment on xc40. Visit our FAQ for more information on self-control tools, or contact our support team for any questions about your account and gaming limits.